Returns & Exchanges Policy

At Balaji Incense, we want you to be completely satisfied with your aromatic experience; if your order arrives damaged or incorrect, you may return it within 14 days of delivery. Please ensure all returned incense sticks and burners are in their original, unopened packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a photo of the item to receive a return authorization.

• 2.
  Pack Securely

  Place the unused items back in their original box with all protective padding to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return shipping label and drop the package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the return, we will issue a refund to your original payment method within 5-7 business days.